Saturday, September 27, 2008

Kudos to Qwest

Well, this is actually a painful blog post to write. I have been a frequent critic of the local phone company here in Colorado over the years. Qwest Communications and I have had quite a rocky relationship, and I haven’t been one to let it slide. I’ve complained to all sorts of folks and told anyone who’d listen how I felt. At every turn, I’d find ways to divorce myself from their services as much as possible. (Packet8 for IP Phone, Verizon for Wireless, etc. etc.)

For the past 6 years, I’ve had DSL service through a local company here in Colorado Springs, but have had the local loop through Qwest. Recently however, the local company has been experiencing more outages than I’m prepared to handle, and so I started looking for replacement service. As it turns out, Qwest has a new very high speed service in my neighborhood (20Mb/s) so I decided to give them another try..

One of the best decisions I’ve made in a long time!

Not only did the service install exactly on schedule and without a hitch, but the additional services that I needed through (Static IPs, Reverse DNS mapping, etc) also went off without a hitch. I had prepared the family and friends for a long service outage while I switched everything (I host our own email server and web, plus I host the web sites for an organization that I volunteer with), but as it turns out, it was less than 1 hour from the point that I started until we were back up and functional again.

It’s been a week now, and the service is running perfectly, and let me tell you, it is so very nice to be able to download large image files blazing fast…


I do know that those of you with FIOS service look at the speed above and wonder why it’s so slow, but hey, us DSL types think this is quite nice.

Anyway, Kudos to Qwest. They’ve obviously come a long way….

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